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Our London office is looking for an IT Support Analyst to join our
close-knit Technology department. Working co-operatively with the
Technology Services team and other areas of the Technology department,
this position is responsible for the implementation, maintenance and
support of PC-based applications, mobile devices, infrastructure
components, and telecommunications within the office, ensuring that
local and firm-wide systems are consistently delivered and supportable.
You'll be rewarded with an attractive package as well as being
entitled to our comprehensive benefits.
Our Firm
Squire Patton Boggs is one of the world's strongest integrated law
firms, committed to providing insight at the point where law, business
and government meet. We deliver commercially focused business
solutions to a diverse mix of clients, from long-established leading
corporations to emerging businesses, start-up visionaries and
sovereign nations.
With over 1,500 lawyers spanning more than 40 offices across four
continents, the firm is renowned for its local connections and global
influence, delivering comprehensive legal services across North
America, Europe, the Middle East, Asia Pacific, and Latin America. In
the UK, we have offices in Birmingham, Manchester, Leeds and London.
The firm is committed to promoting a collaborative and supportive
working environment. Embedded by local champions in each of our UK
offices, our well-regarded family and carer, wellbeing and workplace
culture and development programmes provide a variety of flexible
working options to support individuals' life journeys, helping our
people pursue their personal and professional goals.
Our Team
Reporting into the local IT Manager, you will be delivering service
to the London office primarily between the hours of 8am and 6pm and on
occasion outside of these times. You will be required to have a good
working relationship with the end-user community and all other areas
of the Technology department.
Our Opportunity
The Technology Services team is responsible for resolving support
queries from internal and external clients. As an IT Support Analyst,
you'll be accountable for the quality of local technology service
delivery within your assigned office(s). This is an on-site role -
you'll act as a consultant to the solicitors and staff on the
technology systems at their disposal and provide both proactive and
reactive hands-on technology-related support.
This role is about working closely with local stakeholders to
understand and then realise expectations and business needs,
mobilising the resources of the Technology department as needed on
behalf of the office. You'll also contribute by coaching and guiding colleagues.
You
To be successful in this role, you will have at least 3 years'
experience in PC helpdesk and/or training support or an equivalent
combination of education and experience. Knowledge and working
proficiency of Windows 10 or later and desktop applications is a must.
You'll also have experience with mobile devices, remote access tools
and web conferencing systems.
As you will have some experience in an IT Support Analyst role, you
will have some proficiency in technical functions as well as the
ability to learn and apply a decent level of technical knowledge of
the department. You'll have excellent interpersonal skills, as well as
the ability to work well under pressure and to multitask.
What you need to know
If you are interested in finding out more about this role, please
visit our website at www.squirepattonboggs.com/en/careers in the first
instance. We are unable to process applications sent directly by
email. Please complete an online application. No agency CVs accepted
at this time.
We are an inclusive employer and aim to ensure our workforce is
representative of our society. We welcome applications regardless of
age, neurodiversity, disability, family or parental status, race,
religion, ethnicity, sexual orientation, or gender identity and
expression or other legally protected characteristics. We will make
reasonable adjustments and adaptions to our recruitment process to
ensure it is inclusive for anyone who wishes to apply.
#LI-AH1 #LI-Onsite
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