IT Support Analyst
United Gaming
Full-time
On-site
Atlanta, Georgia, United States
Information Technology (IT)
IT Support Analyst
Atlanta, GA
The IT Support Analyst plays a key role for this fast-growing, leading Coin Operated Amusement Machine (COAM) company in GA with explosive historic year over year growth and expected continued growth through mergers & acquisitions and organic growth.
We are seeking a talented IT Support Analyst to join our team. The successful candidate will provide technical assistance and support to our employees and clients with computer hardware, software, and network-related issues. The ideal candidate will have excellent problem-solving skills, strong communication skills, and a passion for delivering exceptional customer service.
Responsibilities:
- Provide both desk side and remote support to employees for MacBook, Windows, and IOS devices.
- Familiar with the operation of Cisco and Ubiquiti networking equipment: switches, firewalls, and access points.
- Provide onboarding for new hires: laptop configuration, application installation, e-mail account configuration, and deskside training.
- Provide assistance with cloud applications, including Monday.Com, Slack, and Synchroteam.
- Install, train, and support the Office 365 suite of products Apple and Windows platforms, especially Teams and OneDrive.
- Administer accounts for Google Workspace Suite.
- Maintain inventory of all equipment, software, and licenses.
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Collaborate with other technical teams to resolve complex issues and maintain network connectivity.
- Ensure all systems are secure, protected against malware, and backed up.
- Keep up to date with emerging technologies and industry trends.
Requirements:
- Bachelor’s degree in Computer Information Technology or commensurate experience.
- 2+ years of experience in desktop support, technical support, or a similar role.
- Proficiency in Microsoft Windows operating systems and Microsoft Office suite.
- Passionate about providing top-notch, one-on-one support to employees.
- Experience with remote support tools and ticketing systems.
- Strong problem-solving skills and ability to prioritize tasks.
- Excellent communication and customer service skills.