Business Systems Analyst - IT Cost Recovery Specialist (Telecom)

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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth
opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the
employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond is seeking a Telecom Billing and Recovery Specialist to join our team and oversee the billing
processes for our telecommunications services. This role will analyze invoice data from our telecommunications service
providers and use that data to calculate internal chargebacks and cost allocations. The ideal candidate will possess
strong analytical skills, attention to detail, and proficiency in billing systems. Effective communication and collaboration
with both employees and vendors are essential for success in this role.

To excel in this role, one needs robust analytical, communication, and project management skills. The position entails
auditing hundreds of Telecom bills for contractual compliance, charge discrepancies, and budget forecasting. Moreover,
the incumbent will oversee bill audits, pinpoint errors, manage disputes, and ensure overall billing accuracy

*This position requires regular in-office presence. The suggested salary is not to exceed $80,000/year.*

This recruitment is being managed by Administrative and Consulting Advantage (ACA).

All interested applicants must submit their application and resume through:

https://acavirtual.isolvedhire.com/jobs/

Duties include but are not limited to:

• Analyze invoice data received from telecom suppliers to identify discrepancies, overcharges, or billing errors.
• Develop and maintain documentation of billing discrepancies and recovery activities for audit and reporting
  purposes.
• Work closely with telecom suppliers to resolve billing issues and negotiate credits or refunds when necessary.
• Utilize billing software and tools to process and reconcile telecom invoices accurately.
• Generate cost recovery (chargeback) data in timely and accurate fashion.
• Collaborate with our accounts payable and accounts receivable functions to gather necessary information for billing recovery processes.
• Monitor billing cycles and deadlines to prioritize and address billing discrepancies promptly.
• Identify opportunities for process improvements to streamline billing and recovery operations.
• Stay informed about industry regulations and best practices related to telecom billing and recovery processes.
• Provide support during audits and investigations related to billing recovery practices, maintaining compliance with regulatory requirements.
• Review and analyze complex telecom bills to ensure adherence to contracted rates
• Audit data invoices for past due balances, late fees, and unnecessary charges, coordinating research and dispute resolution.
• Work through appropriate contract, I/T and accounts payable process to resolve outstanding questions on charges and prepare invoices for approval and payment
• Assist with set up and maintenance of services, subscribers, vendors, vendor contracts, etc. in a cloud-based software system. Assist with user set up and removal from the Telecom software

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge (some combination of the following):

• Knowledge of area of focus such as financial reporting, fixed assets, payroll, information technology database,
  revenue reporting, etc.
• Hardware knowledge including basic computer setup
• Common computer programs such as Microsoft Office Suite
• Electronic databases and related software applications used in area of focus such as Oracle, MUNIS, RAPIDS
  financial software system, Adobe Acrobat, etc.
• Multiple reporting platforms such as revenue and financial reporting modules
• Process Improvement
• Project Management
• Software testing methodologies
• Standard office technology and equipment (e.g. computer, printer)
• Telecommunication skills such as configurations, design, etc.

Skills (some combination of the following):

• Analyzing and interpreting data in area of focus to identify current processes and look for deficiencies
• Assisting customers and end-users as needed
• Creating reports
• Evaluating the processes and workflow within area of focus
• Maintaining systems or databases such as Oracle, MUNIS, etc.
• Managing assigned projects in area of focus such as through project feasibility, timelines, scope, process efficiency, resources, etc.
• Preparing reports for people in of area interest
• Testing updates for databases and software within area of focusTraining others in area of focus when necessary
• Customer service
• Written and oral communication
• Abilities (some combination of the following):
• Problem solve
• Prioritize workload for self and others
• Use discretion to make decisions related to projects such as standard operating procedures and implementing
  processes
• Work to correct or improve inefficient processes within area of focus

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's Degree in information technology Accounting, Business or related field
• One year of business systems analysis experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the
  minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:
None required

PREFERRED TRAINING AND EXPERIENCE:

• Previous experience in telecommunications billing and recovery.
• Proficiency in billing software and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret and reconcile complex billing data accurately.
• Excellent attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Effective communication skills, both written and verbal, with the ability to interact professionally with clients,
  vendors, and colleagues.
• Knowledge of telecom billing regulations and compliance requirements.
• Ability to work independently and collaboratively within a team environment.
• Problem-solving skills with a proactive approach to resolving billing discrepancies and recovery issues.
• Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
• Prior experience in Calero/Pinnacle software (or similar Information Technology Telecom software) would be an
  advantage

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential
functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of
Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical
parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

Due to the nature of work assignments, incumbents
must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time
constraint. The essential duties of this classification may require the ability to regularly perform repetitive motions, hear, talk, finger, and see; frequently stand, reach, stoop, balance, and walk; and occasionally kneel, crouch, crawl, reach, and lift. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City
of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require
reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application
and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at
Jessica.McKenzie@RVA.GOV.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion,
termination, layoff, transfer, leaves of absence, compensation and training.

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