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Applications & Systems Analyst

Victoria and Albert Baths
1 day ago
Full-time
On-site
Tennessee, United States
£40,001 - £50,000 GBP yearly
Information Technology (IT)

Applications & Systems Analyst

Hybrid – i54 or Westerham ¦ Permanent ¦ Full Time 
 

Support critical systems. Drive improvement across the business.

We’re looking for an experienced Applications & Systems Analyst to join our IT function, supporting core enterprise systems across our EMEAA locations.

This is a key role working closely with business stakeholders to support, develop, and improve ERP and reporting platforms. You’ll contribute across the full lifecycle — from day-to-day system support through to project delivery, system enhancements, integrations, and continuous improvement initiatives.

You’ll play a trusted advisory role, translating business needs into effective technical solutions, supporting system stability, and ensuring our applications continue to meet the evolving needs of the organisation. If you enjoy problem-solving, working with complex systems, and influencing system design and delivery, this role offers scale, exposure, and long-term career development within a global business.

What You Will Be Responsible For:

You’ll support and enhance enterprise applications, ensuring stability, performance, and alignment with business requirements.

ERP & Application Support

  • Providing daily support for EMEAA ERP systems, including EFACS8, Sage 300, Sage 200, and Fourth Shift
  • Supporting system stability, issue resolution, and business continuity across core applications
  • Participating in an out-of-hours support rota to meet business requirements when needed

Systems Development, Projects & Integration

  • Supporting proof-of-concept activity, feasibility studies, and the evaluation of third-party software and vendors
  • Contributing to end-to-end system and process design, integration requirements, and technical specifications
  • Supporting both small and large-scale projects, tracking progress, escalating risks, and resolving issues that impact delivery
  • Applying IT governance processes to ensure robust project definition, controls, and delivery standards

Business Analysis & Stakeholder Engagement

  • Proactively understanding business processes, drivers, and measures of success across functions
  • Translating business requirements into technical and operational solutions
  • Providing risk analysis and mitigation options for proposed solutions
  • Influencing project scope and solution definition through strong communication and internal consulting skills

Continuous Improvement & Reporting

  • Identifying opportunities to improve business processes and system efficiency
  • Supporting the development of performance metrics across IT and business teams
  • Participating in work prioritisation, estimation, and roadmap planning

For This Role We Would Need You To Demonstrate

You’ll be analytical, proactive, and comfortable operating across both technical and business landscapes.
You’ll bring:

  • A two- or four-year degree in Computer Science, Information Systems, or a related discipline (or equivalent experience)
  • 5+ years’ experience supporting and developing enterprise applications or ERP environments
  • Strong technical skills, including SQL, JavaScript, XML, SSRS, and Power BI
  • Experience delivering or supporting small to large-scale ERP implementations across regions
  • Strong analytical, problem-solving, and project management skills
  • Clear and effective written and verbal communication skills
  • Experience working with IT service management tools such as ServiceNow and Jira
  • A solution-focused mindset, with data analysis forming a key part of your approach
  • Confidence managing multiple priorities in a fast-paced environment

What Your Colleagues Say About You

  • Technically strong and commercially aware
  • Analytical, structured, and solution oriented
  • Calm and credible when managing complex issues
  • Proactive, dependable, and delivery focused
  • Collaborative and effective when working with stakeholders

Core Competencies

  • Cultivates Innovation – Curious, analytical, and always looking to improve systems and processes
  • Active Learner – Continuously develops technical and business capability
  • Collaborates – Builds strong working relationships across IT and the wider business
  • Plans and Aligns – Balances operational support with strategic project delivery

Our Purpose, Values & Behaviours

At the heart of everything we do is our belief in being a Home for All, empowering people to Make a Difference.

We:

  • Think Big, Learn Fast
  • Work It Together
  • Make The Hard Call

Our values guide how we work every day:

  • Aligned in how we collaborate
  • Agile in the face of change
  • Accountable to our commitments
  • Action-led, with integrity and transparency

Why Join Us?

You’ll work on business-critical systems with real influence across EMEAA operations, supported by a collaborative IT team and a global organisation investing in its technology landscape. This role offers variety, responsibility, and long-term development within enterprise applications and systems delivery.

Our Hiring Process

  1. Initial discussion with our Resourcing Team
  2. Interview process (1–2 stages depending on role)
  3. Successful candidates notified and start dates confirmed

If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.

Note for Recruitment Agencies

We manage our vacancies internally, preferring direct hires and referrals. When required, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.

Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.

With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.

Watch our short video to discover more about Perrin & Rowe, Shaws, Riobel and Victoria + Albert – the brands that make up the House of Rohl.

Benefit 4

Benefit 5

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Es John Featherby – Finance Director EMEAA

Siobhan has worked for Fortune Brands since November 2021, joining as the EMEAA HR Business Partner and was appointed into the HR Director role from 2022. Combining strategic and operational HR expertise Siobhan likes to apply a fresh but practical approach to HR, she firmly believes in a People First mindset with the aim of to put the "human" back into Human Resources. Prior to joining Fortune Brands, Siobhan worked with Pilgrims UK, part of the JBS group, and spent 4 years in a senior HR leadership role, with a strong record in HR in both FMCG and manufacturing. Siobhan’s career started in a very different way though, she used to manage multi-site sales and operations for one of Europe's largest leisure operators. Siobhan is MCIPD qualified and is a Master NLP Practitioner.

Jim Platt – VP Water Innovations - EMEAA

Jim has worked for Fortune Brands since 2018. Jim is responsible for the integration and alignment of our sales teams across our four business entities, leading our cross-functional business improvement programmes. He is also currently developing our channel strategies and implementation programmes. Jim joined Fortune Brands having extensive experience across Sales and Marketing, especially Channel & Brand Management, and Account Management, Strategic Partnerships, Acquisitions, Business Integration, Change Management within the Sales Leadership arena. Jim has a Degree in Business & Finance (specialising in Marketing)

Siobhan Spruce – HR Director - EMEAA

James Smith – Marketing Director EMEAA

James has worked for Fortune Brands since 2019. Focussed on developing and growing all our brands across the EMEAA region, James has created an integrated marketing team working across all the brands. Launching the House of Rohl concept into EMEAA, he has also introduced a new brand to the offer in Riobel, opening a showroom in London and re-branding all marketing materials in 5 languages, and most recently integrated the Aqualisa brand into the team. This new structure has enabled the Company to develop a market-leading future vision for our brands, which guides us in the development of new products and future marketing support. James has a Degree from Aston University in Marketing & Economics, and prior to joining Fortune Brands, was the European Marketing Director at Sherwin Williams, managing brands like Ronseal and Valspar.

Okke Roosjen – Sales Director EMEAA International

Paul has worked for Fortune Brands since 2018. Paul leads all product development at Aqualisa. First starting work for Aqualisa in 1995, Paul worked on the development of the digital shower. He then moved within Baxi Group to take up the role of Group Technical Director and led a number of new product developments across the heating industry in Europe. Paul then joined Gtech to develop a ground-breaking cordless vacuum cleaner helping the company to grow from £5m turnover to £130m turnover in 5 years. Paul returned to Aqualisa at the end of 2018 to help turn the bathroom “Smart”. During his career he has won 3 Queens awards for innovations at Aqualisa, Baxi and Gtech. Paul is an Apprentice-trained engineer with a Master’s Degree in Engineering Design from Loughborough University.

Jonathon White - Sales Director

Our people are what make our business, and we truly care about creating a ‘Home for All’ where employees are empowered to make a difference, and able to bring their authentic selves to work. We are passionate about rewarding excellence and helping people to grow, both personally and professionally, during their time with us.

Our Values are integral to the way we work, we are:

Aligned in our work together
Agile in the face of change
Accountable to our promises
Action with integrity and transparency

Underpinning our values are a set of behaviours which is one of the measures we use to track the progress towards our goals, both as individuals and teams. Those who are successful within our business have a strong ability to drive results, collaborate with others, plan and align; and be an active learner.

As a growing business with a focus on excellence, we are always looking for fresh talent to join us on our journey; and alongside that, we are committed to nurturing and growing our people to achieve their potential with us. We take a flexible approach to development and progression opportunities, always preferring to promote from within, even if someone isn’t quite the finished article yet.

We believe that everyone plays their part in helping to shape our future; whether that is joining one of our Early Careers Programmes, being part of our Mentoring Programme, or exploring how your strengths can be used cross-functionally, we want you to be a part of our journey. Meet some of our team to understand more about how their careers have developed during their time with us.

We reward our teams not only for big headline results, but for how positively they contribute to the business. The benefits we offer may vary depending on what role you come onboard as, but all of our employees can enjoy:

  • An annual incentive bonus structure based on business and individual performance
  • 33 days holiday.
  • A Health and Wellbeing programme, including health cash plan, employee assistance programme, occupational health, mental health first aid, and monthly themed activity to support team wellbeing.
  • Occupational Pension Scheme
  • Life Assurance
  • Employee Incentive Schemes, such as our ‘High5 Rewards’ and Refer a Friend bonuses
  • Free parking on all company sites
  • And as an employer who values you, you will be welcomed with open arms and supported to succeed.